# Troubleshooting

> When something does not work in Pilotie: microphone, voice, test mode, credits, cards and connecting your own AI.

Source: https://pilotie.geenius.io/docs/troubleshooting/

## The microphone does nothing

Allow the microphone for this site in your browser settings, or type instead. The page tells you if the microphone is blocked, missing or unsupported.

## My voice message says it failed

Try again, or type. Messages are at most 2 minutes 10 seconds and 6 MB, and a workspace can send 150 a day.

## The reply says "Test mode"

Your workspace is giving practice replies. See [test mode](/docs/test-mode/).

## "The helper is taking a break"

Your credits for now are used up (or the day's ceiling is reached). The page says what to do: add a pack, see the plans, or wait for renewal. See [credits and limits](/docs/credits-and-limits/).

## An email did not go out

Customer emails wait for your tap. Open the card or [Approvals](/docs/approvals/) and say Yes.

## The helper forgot something

Look at What I remember. If the fact is not there, say it again or add it yourself.

## My own AI does not see Pilotie

Check that the connector is added and approved in that AI's settings, then start a new chat. Connectors are picked up at the start of a chat.