# Approvals

> The approvals queue in Pilotie: where emails and other risky steps wait until a person says OK, for the helper and for any AI you connect.

Source: https://pilotie.geenius.io/docs/approvals/

Emails to your customers and other risky actions wait in **Approvals** until you say OK.

- You see exactly what will happen.
- You can edit it, then approve.
- Only a person decides an approval.
- Every step lands in the [audit trail](/docs/audit-trail/).

## Examples

An email with an invoice, a message to a client about a moved booking, a publish of a website, a purchase order. Each waits for you.

## For an outside AI

The approval tool has a queue: what is new, one approval whole, history, mark as read and withdraw. Asking and deciding are separate steps, and only a person decides. See the [reference](/docs/reference/approval/).